Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories…
Author: Fiona Nusum
Transform the Customer Experience with an Intelligent Contact Center
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them to find information…
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For enterprise organizations around the world, Software Defined Networking (SDN) is transforming the way we build and operate our networking infrastructure. Similar to the way virtualization technology has revolutionized …
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T security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever — employees are bringing…
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You’ve heard that you should be blogging if you’re a photographer. You’ve seen more and more shooters with blogs. Heck, you’ve probably even started one yourself! Do you know why…
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In most organizations today, CIOs are being asked to define in plain terms disruptive trends like IoT, Cloud, Big Data, analytics and others. CIOs are also expected to figure out…